Are you tired of the same old way of handling support requests? Want a smoother and more organized way for your community to get help? Look no further! Project Phil is here to revolutionize how you manage support tickets through Discord threads!

Requirements:

  • Linux Ubuntu 20.04 VPS
  • Node.js v20.5.1
  • MySQL Server
  • Domain
  • Discord Account (for login)

Note: This is a Node.js application, so it needs a server and won’t work on regular shared hosting.

Key Features:

  • Admin panel for straightforward settings management.
  • Create and manage tickets directly in Discord threads.
  • Unlimited ticket categories and questions.
  • Search and view tickets by User ID.
  • Staff can reply directly within the ticket threads.
  • Update and close tickets as needed.
  • Detailed audit logs to track changes.

Ticket Bot — $13.99

Credits

@ProjectPhil - Development and Maintenance of the web service.
@G3ARS - Contribution to Functionality & Suggestions

PTickets Documentation
PTickets Prerequisites

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